Job Type: Full-time, On-site
Location: Downtown Los Angeles, CA 90013
About Us
We are a rapidly growing brand in the smoking accessories market, committed to creating high-quality, beautifully designed products. As we expand, we’re seeking passionate individuals to join our team and help us deliver exceptional customer experiences.
Job Overview
We’re looking for a proactive and organized Operations Coordinator to oversee and optimize key areas of our operations, including inventory management, fulfillment oversight, inbound shipment coordination, customer service, and office supplies management. Based in Los Angeles, you’ll collaborate with our local and international teams to maintain smooth day-to-day operations and support our global supply chain.
Key Responsibilities
1. Inventory Management
- Monitor stock levels and coordinate inventory transfers to ensure optimal availability.
- Perform regular stock audits and reconcile discrepancies.
- Collaborate with the team to plan timely replenishments and reorders.
- Manage inbound shipments to ensure accuracy and timely receipt.
2. Fulfillment Oversight
- Oversee fulfillment processes to ensure accurate and efficient daily operations.
- Monitor performance metrics to optimize order accuracy and speed.
- Address operational issues to maintain seamless workflows and meet same-day fulfillment targets.
3. Customer Service
- Manage customer inquiries with a 24-hour response time.
- Resolve product or supply chain issues in collaboration with relevant teams.
- Enhance the customer experience through ongoing improvements.
4. Office Supplies Management
- Maintain and organize stock levels of office supplies to support daily operations.
Required Skills and Qualifications
- Experience: 3+ years in operations or a similar role, preferably in e-commerce, consumer goods, or retail.
- Shopify Knowledge: Basic understanding of Shopify backend functions (orders, inventory, transfers).
- Technical Skills: Proficiency with Google Business Suite (Docs, Sheets, etc.).
- Detail-Oriented: Strong focus on accuracy and consistency in inventory and quality control.
- Organized and Professional: Ability to maintain a clean, organized workspace and complete tasks with attention to detail.
- E-commerce Experience: Required, with experience managing operational tasks in an online retail environment.
Benefits
- Comprehensive health insurance.
- Employee discounts on products.
- Performance-based bonuses.
- Opportunities for career growth and development.
